If you have trouble redeeming a coupon, first check to make sure you meet the purchase requirements by reviewing the disclaimer information. Disclaimer information can found by clicking a specific coupon and then selecting “Disclaimer.” You might have purchased the wrong brand, kind, or size of product or service. Sometimes there are minimum quantity requirements, exclusions, restrictions, etc. that will be noted in the details of the coupon. If you have trouble redeeming a coupon, please contact the merchant directly. Merchant contact information can be found on the coupon.
If you are still having trouble redeeming a coupon after contacting the merchant, please email Irvine Company Retail Properties at [email protected]. Provide your email address, phone number, and a few details about the problem, including the merchant name and shopping center name. We will reach out to the merchant for help and ask them to contact you directly.