Frequently Asked Questions

Retail Therapy, powered by Irvine Company Retail Properties, provides hundreds of discounts and deals for local experiences, restaurants, shopping, spas, salons and more throughout select cities in Orange County and Santa Clara County, California.

Retail Therapy is exclusive to Irvine Company-owned shopping centers located in the following California cities: Irvine, Newport Beach, Tustin, San Jose, Santa Clara, and Sunnyvale. For a list of shopping center names, locations, and directories, visit shopirvinecompany.com

Registering is easy! Simply sign up using your Facebook, Google, or Apple account, or with your email address. Once you register, you will be granted access to premium features like exclusive BOGO offers, the ability to browse offers by collections curated around themes (Hot & New, Happy Hour/Cocktails, Desserts, Entertaining, Working Out, etc...), conveniently save and keep track of your favorite offers in one place by swiping left, and keep a record of all redeemed one-time use exclusive offers.

Once permission is given, Retail Therapy will be able to use your current location to automatically locate the offers nearest to you.

Go to your phone's Settings app and enable Location Services for the Retail Therapy app.
On the website click on the location button to enter your zip code or enable your location.

Redeeming Retail Therapy offers is easy! Simply visit the location specified on the offer, pull up the offer in the Retail Therapy on your mobile device, and show the offer to the merchant at time of purchase. If you have trouble redeeming an offer, please contact the merchant directly.

When you’re ready to use the offer, hand over your phone to the cashier, who will select the “Redeem” button. Please be aware that once you redeem a one-time use offer you will not be able to use it again. Your redemption history can be found in the "Account" tab of the app.

After selecting the offer you would like to use and pressing "Redeem", the offer's barcode will be displayed. Show your phone to the cashier so they can scan the barcode.

If you have trouble redeeming a offer, first check to make sure you meet the purchase requirements by reviewing the disclaimer information. Disclaimer information can found by clicking a specific offer and then selecting “Disclaimer.” You might have purchased the wrong brand, kind, or size of product or service. Sometimes there are minimum quantity requirements, exclusions, restrictions, etc. that will be noted in the details of the offer. If you have trouble redeeming an offer, please contact the merchant directly. Merchant contact information can be found on the offer. If you are still having trouble redeeming an offer after contacting the merchant, please email Irvine Company Retail Properties at [email protected]. Provide your email address, phone number, and a few details about the problem, including the merchant name and shopping center name. We will reach out to the merchant for help and ask them to contact you directly.

Absolutely! You can share any offer using the "Share" button in the top right corner of the screen. Or you can just copy the link in your browser.

Retail Therapy offers are set up by type, which tell you if you need an account and how often you can redeem them. "Premium Offers" - Can only be redeemed one time and you'll need an account to redeem. "Premium Monthly Offers" - Can be redeemed once every month and will become available on the first day of each month. You'll need an account to redeem. "Standard Offers" - Can be redeemed as many times as you'd like and you don't even need an account